Frequently Asked Questions
Find answers to common questions about our services, licensing, and support.
Licensing & Activation
How do I activate my license?
After purchasing, you'll receive an activation code via email. Open your IPTV app, go to Settings or Activation, and enter the code. Your license will be activated instantly.
How quickly will I receive my license?
Licenses are delivered instantly to your email after successful payment. Check your spam folder if you don't see it within 5 minutes.
Can I use my license on multiple devices?
Most of our licenses support up to 5 devices simultaneously. Check the specific app details for exact limits. Each device is linked by its MAC address.
How do I find my device's MAC address?
Open the IPTV app on your TV or device. The MAC address is usually displayed on the main screen, in Settings, or in the Activation section of the app.
Can I transfer my license to a different device?
Yes! You can deactivate your license from one device and activate it on another through the app settings or by contacting our support team.
Payment & Billing
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your region.
Is my payment information secure?
Absolutely. All payments are processed through PCI-compliant payment providers with SSL encryption. We never store your complete card details on our servers.
Do prices include taxes?
Prices displayed are in EUR. Applicable taxes (like VAT for EU customers) may be added at checkout based on your location.
Will my subscription auto-renew?
Annual licenses do not auto-renew by default. You'll receive a reminder email before your license expires with an option to renew.
Refunds & Support
Can I get a refund?
We offer a 7-day money-back guarantee if the app doesn't work on your device. Contact us with your order details for assistance. Refunds are not available for change of mind after successful activation.
What if I didn't receive my activation code?
Check your spam/junk folder first. If you still can't find it, contact our support team with your order number, and we'll resend it immediately.
How do I contact support?
You can reach us via email at support@worldmediastore.com, through our Contact page, or by creating a support ticket in your account dashboard. We respond within 24 hours.
What are your support hours?
Our email and chat support is available 24/7. Response time is typically within 24 hours, often much faster.
Technical Questions
Which devices are supported?
Our apps support Samsung Smart TVs (Tizen), LG Smart TVs (webOS), Android TV, Apple TV, Amazon Fire TV, and various Android devices. Check the specific app page for detailed compatibility.
Do I need an IPTV subscription to use these apps?
Yes, our apps are media players that require an IPTV subscription from a content provider. We provide the player software, not the streaming content itself.
What streaming formats are supported?
Most apps support M3U playlists and Xtream Codes API. Check the specific app features for complete codec and format support.
Why is my stream buffering?
Buffering is usually related to your internet connection or IPTV provider's server. Try: 1) Check your internet speed (10+ Mbps recommended), 2) Restart your router, 3) Contact your IPTV provider if issues persist.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help.